New patients, existing patients, and emergencies need different next steps.
A dental website often serves multiple patient journeys at once. The digital front door should make the right path obvious.
Audit My Dental Front DoorCommon journeys.
New patient
Goal: Understand the practice, choose the right starting point, and request or book an appropriate visit.
Existing patient
Goal: Reschedule, ask an administrative question, or reach the approved patient-service path.
Emergency
Goal: See clear instructions based on the practice's defined clinical and after-hours policy.
Treatment inquiry
Goal: Move toward the appropriate consultation or information step.
Referral
Goal: Reach the correct referral or specialist intake path where applicable.
Common friction.
- new and existing patients use one generic form
- emergency instructions are hard to find
- treatment pages have no logical next action
- appointment types are confusing
- new-patient information must be repeated
- no clear confirmation after a request
- rescheduling is harder than initial booking
- form submissions rely on manual inbox routing
The audit is operational, not clinical.
Front Door Audit does not provide clinical triage or medical advice. The practice remains responsible for clinical rules. We review the digital operating path around them.
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See your front door before you rebuild it.
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