New matters, existing clients, and referrals need controlled paths.
A law-firm website can attract qualified inquiries and still create unnecessary work if every request enters the same form or inbox.
Audit My Law Firm Front DoorCommon journeys.
Prospective client
Goal: Enter the firm's approved intake process without implying engagement.
Existing client
Goal: Reach the appropriate client-service or matter communication path.
Referral
Goal: Identify the referral source and route the inquiry appropriately.
Attorney-specific request
Goal: Protect professional time while giving the visitor a clear next step.
General inquiry
Goal: Reach administration without entering legal intake unnecessarily.
Common friction.
- every visitor gets the same contact form
- prospective-client details are collected inconsistently
- booking appears before required screening
- existing clients enter new-client intake
- attorney pages encourage direct contact without routing
- form submissions are manually forwarded
- confirmation language is vague
- the CRM does not clearly show the intake status
The firm controls legal intake.
Front Door Audit does not make conflict decisions, engagement decisions, legal triage decisions, confidentiality decisions, or legal advice decisions. We review the digital process around the firm's approved controls.
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